My Sony PS3 Crashes During Netflix Streaming

The PlayStation 3 lets you stream Netflix movies directly to your HDTV.

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The PlayStation 3 advertises that it “only does everything.” Besides playing Blu-ray discs and video games, the PS3 can be set up as a media server, browse the Internet and stream movies live through Netflix. Viewing Netflix on your PS3 requires that you have an active Internet connection and the Netflix access disc or app for your PS3. Some users experience errors, including connectivity problems and freeze-ups of their PS3s, while using Netflix. Troubleshooting may resolve the problem.

Related Searches: Error Code “80029940”

Some users have reported receiving the error code “80029940” when using a Netflix access disc. To resolve this issue, check the disc for scratches or dirt, and clean the disc with a soft, damp cloth if needed. If you continue to receive this message, you may need to order a new disc from Netflix or download the Netflix app to your PS3.

Internet Connection

The PS3 requires an active Internet connection to connect to Netflix. Navigate to the “Settings” tab on the XrossMediaBar and follow the steps to select “Network Settings.” Select your wired or wireless connection from the menu and check your modem to verify connectivity to your PS3.

Try Later

High levels of Internet traffic from your area or through Netflix may cause your PS3 to experience problems when using the application. Wait a few moments and try to connect to Netflix again.

Date and Time

Netflix requires that your PS3 be updated to the most recent date. The date is automatically set each time your PS3 connects to the PlayStation Network, but can also be set manually. Select the “Settings” menu from the XMB and select “Date and Time Settings” and finally “Date and Time.” Choose the “Set Manually” option, and enter the current date and time with the “X” button on your controller.

Reinstall Netflix

If your PS3 continues to crash after launching Netflix, delete the app and reinstall it. Select the “Video” option from the XMB and select “Netflix” from the menu. Press the “Triangle” button to open the options menu, and select “Delete.” The Netflix icon will still be visible after you delete the app. Select the “Netflix” icon and choose the “Install” option.

ReferencesPlayStation Blog: It Only Does EverythingPlayStation: Error Code 80029940PlayStation: How Do I Troubleshoot My Connection To Netflix On The PlayStation 3 SystemPlayStation: Troubleshoot A Wireless (Wi-Fi) Network Connection On The PlayStation 3 Computer Entertainment SystemPlayStation: Netflix FAQPlayStation: Netflix App For PlayStation 3Photo Credit Getty Images Latam/Getty Images Entertainment/Getty ImagesRead Next:

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Netflix Streaming Size

Netflix allows you to choose from hundreds of movies and TV shows for entertainment.

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With Netflix's "Watch Instantly" feature, you can stream videos to your computer or to any of many Netflix-compatible devices, like gaming consoles and even some TVs. The amount of data you stream depends on the capabilities of your Internet connection, but you have options to restrict it if you prefer. Although dealing with specifics about streaming rates and bandwidth usage can sometimes be confusing, estimating and configuring your data usage isn't too difficult.

Related Searches: Streaming Rate

Your "streaming rate" is how quickly you're accessing data on the Internet, and it's measured by speed, usually in increments of kilobits per second ("Kbps") and megabits per second ("Mbps"). There are 1000 kilobits in a megabit. In order to view any content on Netflix, you need to have an Internet connection of at least 500 Kbps. If your Internet connection speed is at or near 500 Kbps, the Netflix video quality will be low but watchable. If your Internet connection speed is higher, perhaps near four or five Mbps, the Netflix video quality will be superior, even reaching high-definition qualities when available. Any DSL or cable provider should be able to offer a connection of at least 500 Kbps.

Bandwidth Usage

Total bandwidth usage is the amount of data you use over time, so it's a flat number instead of measurement of speed. For instance, if your data transfer rate is 500 Kbps, then in a single second you will access a total 500 kilobits, which translates to a little over 60 kilobytes of data. Comparing streaming rates to bandwidth usage can be confusing, but the point is that if you watch low-quality Netflix videos, then every hour you'll use a total of about one-third of a gigabyte (GB), which is about 340 megabytes (MB). If you watch high-definition Netflix videos, then every hour you can use as much as 2.3GB.

Controlling Usage

If you want to restrict your data usage, you can adjust the settings at Netflix's website. This restricts both the streaming rate and the bandwidth usage. After logging in, click the "Your Account & Help" link in the top-right corner of the page; then click "Manage Video Quality" under section titled "Watching instantly on your TV or computer." Here you can select the quality you prefer: good quality, which uses about 0.3GB per hour; better quality, which uses about 0.7GB per hour; or best quality, which uses about 1GB per hour for standard-definition videos and as much as 2.3GB per hour for high-definition videos.

Estimating Usage

If your Internet service provider lets you view data usage at its website, then you should use their information, since it will be more accurate than an estimate. If you want to calculate Netflix data usage after you've selected a preferred video quality, log into Netflix on a computer and click the "Your Account & Help" link in the top-right corner of the page. Then click "See all instant watching activity" for a list of all recently viewed content. Add up the hours of viewing time and multiply that by the maximum data rate for the video quality you selected. For instance, if you watched 5 hours at 0.3GB per hour ("good quality"), then you've used approximately 1.5GB of data.

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My Sony PS3 Freezes While Streaming Netflix

The Netflix application can be accessed in the "TV/Video Services" section of the XMB.

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The Netflix application lets PlayStation 3 owners stream movies and television shows directly to their television through their PS3 system. Since this content is streamed over the Internet, you may run into freezing issues from time to time while streaming Netflix. A number of factors may cause these freezing issues, each of which can be addressed rather easily.

Related Searches: Internet Lag

One of the factors that may cause the Netflix application to freeze is the quality of your Internet connection. If you have multiple devices connected to your network, or if you are running a bandwidth-intensive application on a device connected to your network, your Internet connection may be overloaded, thus causing the streaming issues. Also, if you have your PS3 connected to the Internet via a wireless connection, you may experience similar issues. For the best results, disconnect any other devices from your network and connect your PS3 to the Internet via a wired connection.

Buffering

When a video streams over the Internet, that video must buffer in order to play without interruption. If the video you are streaming has not buffered completely, the video may freeze and jump as it attempts to load. To fix this issue, press the "X" button on the PS3's controller to pause the video. Wait several minutes for the video to buffer and press the "X" button a second time to begin playing the video. If the video has buffered, it will play without freezing.

Application Issues

Sometimes, the Netflix application on your system may experience issues that lead to freezing while streaming. Generally, when this happens, you cannot play, rewind or fast forward the video being streamed. You can take several steps to fix the issue if you think the application is to blame. First, press the "Square" button to return to the application's main menu. Then, select the video that you want to play to begin streaming. If you still experience issues, press the "PS Home" button on the controller and select the "Quit Game" option to quit the application. If, upon restarting Netflix you still experience issues, restart the entire PS3 system.

Netflix Issues

Other times, the issue may have nothing to do with your Internet connection, buffer status or Netflix application. Instead, the issue may lie on Netflix's end. While there is nothing that you can do if Netflix is responsible for the issue, you can call its support number to find out what is going on. The Netflix customer service number is 1 (888) 811-1933, and help is available around the clock.

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Why Do My Netflix Streaming Movies Buffer on My Insignia Blu-Ray?

Print this articleBlu-Ray offers better quality video viewing through higher definition, even when watching regular DVDs. One of the perks of having an internet-capable Blu-Ray player like those made by Insignia is the ability to watch streaming video through premium services like Netflix. However, buffering while watching Netflix streaming content on your Insignia Blu-Ray can interrupt the fun. Buffering is a common experience with a few possible culprits.

Related Searches: Too Many Devices

One of the reasons your Netflix streaming videos may be buffering is your internet service provider's transmitting capabilities, referred to as bandwidth, is being used by too many users at once. This can happen with your home's bandwidth if several devices are using the internet connection at once as well. With several devices downloading information, each device's downloading speed is slowed which can cause buffering when streaming videos. Turning off any smartphones or computers also using the internet connection may allow faster downloading on your Insignia Blu-Ray player.

Connection Method

How your Insignia Blu-Ray player is connected to the internet can affect the buffering of your Netflix streaming videos. Most Insignia Blu-Ray players allow you to connect to the internet so you can stream online content, like Netflix, to your TV. However, connecting via Wi-Fi can cause you to lose bandwidth when streaming Netflix videos. Connecting through a hard line directly to a modem can solve this problem if it is on-going.

High Definition Streaming

Videos in high definition are much larger than those in standard definition, often up to twice the size. When you stream Netflix videos in high definition through your Insignia Blu-Ray player, buffering may occur. While switching to a hard line connection and turning off other internet-connected devices may help, it may be best to switch to standard definition video streaming to avoid buffering.

ISP

If you continuously have problems with buffering while streaming Netflix videos through your Insignia Blu-Ray player, you should consider talking to your internet service provider to upgrade your internet service plan. Upgrading will cost more, but it will also increase your bandwidth to handle faster downloading speeds. This can prevent buffering when watching Netflix through your Blu-Ray player while using other internet-connected devices, connecting via Wi-Fi, and even when streaming high definition videos.

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Problems With Streaming Netflix on Insignias

Print this articleThe Insignia brand of Blu-ray players appeals to the budget-minded consumer who still wants some bells and whistles. Insignia, produced and sold by Best Buy, offers affordable high-definition viewing for both Blu-rays and DVDs, along with built-in Wi-Fi for streaming Internet radio and video content like Netflix. When streaming Netflix on your Insignia Blu-ray player, you may encounter some common problems.

Related Searches: Audio

Complaints about audio problems when streaming Netflix on Insignia Blu-ray players involve delays and the audio playing out of sync with the picture. Netflix only streams video in two-channel stereo sound, so home theater systems with five-channel surround sound will create an audio delay and show video out of sync with the audio. When streaming Netflix through your Insignia, only use stereo sound.

Buffering

Another complaint about streaming Netflix on Insignias is buffering. While this is going to happen sometimes, frequent buffering and rebuffering is a sign that you have a bandwidth issue with your ISP (Internet service provider). You are either running too many Internet-connected devices at once, which takes up all your bandwidth and makes all the connections slow, or you need to upgrade your Internet package for greater bandwidth.

Freezing

Sometimes either while rebuffering or on the Netflix menu screen for an extended period, your Insignia Blu-ray player may freeze. This means you cannot exit the screen or access controls with either the remote or the controls on the front of the Insignia. The only way to deal with this problem is to turn off the Insignia, turn it on again and restart Netflix.

Reporting Issues

If you have problems streaming Netflix on your Insignia device, first contact Netflix customer support to report the issue. This can be done by signing onto the Netflix website on a computer, accessing your "Account and Help" dashboard and selecting "Report Issue" on the video you were streaming. If you feel you need to contact Insignia as well, their website gives you the option to email, call or search a knowledge database for do-it-yourself resolutions.

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Streaming Problems on a Samsung Blu-ray

Samsung Blu-ray players have problems with streaming video on slow Internet connections.

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All Samsung Blu-ray players currently on the market have apps available for streaming videos from services such as Netflix, Hulu Plus and Vudu. However, you may encounter problems with streaming video on your Samsung Blu-ray player, such as low-quality video streams or frequent pausing. These problems can be caused by your Internet connection or out-of-date software on your Blu-ray player.

Related Searches: Wi-Fi Signal

If you are experiencing streaming problems such as low-quality video or frequent buffer interruptions while streaming video on a Samsung Blu-ray player, it could be due to low Wi-Fi signal. Try moving your Blu-ray player and wireless router closer together, especially if they are currently located in different rooms. However, this problem will not affect the Samsung BD-D5100 Blu-ray player, because it is not enabled for Wi-Fi Internet connections and requires an Ethernet cable for Internet connectivity.

Available Bandwidth

Other devices connected to your Internet network could cause a Samsung Blu-ray player to experience streaming video playback problems. If another device, such as a computer or tablet PC, are currently downloading files or connected to the Internet, they may be using the bandwidth that the Samsung Blu-ray player needs for loading the video stream. Pause any downloads and ask users on your network to disconnect from the Internet and try to watch the clip again.

Internet Speed

Streaming video requires a high-speed Internet connection, especially for content in high-definition quality. If you are experiencing frequent buffering interruptions when watching a video stream on a Samsung Blu-ray player, it may be due to the speed of your Internet connection. Call your Internet service provider and switch to a plan that offers a faster connection that can support streaming video for your Samsung Blu-ray player.

Firmware Upgrade

If the problem with streaming video on your Samsung Blu-ray player does not appear to be related to your Internet connection, you may need to install a firmware update. The firmware on a Samsung Blu-ray player includes all of the software required for the device to play and read video files, including streaming video. To update the firmware, you will need to download an update installer from Samsung's "Download Center" website and copy the file to a USB flash drive, which will be plugged into the USB port on the player for installation. Detailed instructions for firmware upgrades are available at Samsung's website.

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